Standard 7: Learner Support
General Standard 7 – Learner Support
Learners have access to institutional support services essential to learner success.
- Technical Support
- Accessibility Support
- Academic Services Support
- Student Services Support
Overall, your course should be designed to be welcoming to, accessible to, and usable by everyone, including students who are English-language learners, have a variety of learning styles, have disabilities, or are new to online learning. In the syllabus, include contact information for the institution’s accommodation services to ensure everyone can succeed in the course and know where to obtain any additional support services.
7.3 Course instructions articulate or link to an explanation of how the institution’s academic support services and resources can help learners succeed in the course and how learners can obtain them.
Academic support services differ among institutions. In the syllabus, include the support services available at your institution, including new student orientation, library resources, tutoring and testing services (such as The Writing/Math Place at Northwestern), etc. Students should be able to access these services through links from the course site or LMS.